Personal Data Protection

a) Data Controller and Its Representative

Your personal data may be processed by Restar Otomotiv Turizm Sanayi İç ve Dış Ticaret A.Ş. and its authorized dealers/services/manufacturers (all together referred to as “Restar A.Ş. and authorized dealers, services, and manufacturers” or “the Company”) in their capacity as data controller under the Law No. 6698 on the Protection of Personal Data (“Law No. 6698”), within the scope explained below. For detailed information, please see the “Personal Data Protection” section on www.hotomobil.com.tr, www.uralmotosiklet.com, or the relevant corporate website of the Company that has made the disclosure public.

b) Purposes of Processing Personal Data

Within the scope of our relationship with you, your personal data may be processed for the following purposes:

• • Structuring contractual processes such as sales, after-sales support, or rental services with you as our customer; carrying out and following up all necessary transactions; initiating, evaluating, and finalizing rental requests for cars, motorcycles, and caravans; conducting risk assessments; managing all processes related to rental operations;
• Creating and managing customer records,
• Fulfilling obligations concerning after-sales support, managing and following up damage or accident processes, assessing damage, loss in value, and other related issues,
• Carrying out financial, accounting, and fiscal transactions related to sales activities, including invoicing, and managing risk,
• Conducting evaluations, analyses, and risk management activities regarding customers within legal limits,
• Fulfilling warranty obligations, following up on insurance processes (including comprehensive and other insurance),
• Managing customer relations and monitoring corporate governance activities,
• Handling and tracking customer requests and complaints,
• Improving and developing the services provided by our Company; determining and implementing commercial and business strategies,
• Ensuring business continuity, carrying out Company activities and procedures,
• Managing risks, ensuring business continuity, and following up on contract processes or legal claims,
• Planning information security processes and establishing and managing the information technology infrastructure,
• Ensuring the legal and commercial security of the products and services offered by our Company, as well as the Company itself and the persons in a business relationship with the Company,
• Planning and monitoring work carried out with business partners, dealers, or suppliers,
• Following and executing legal processes and communications with official institutions,
• Tracking, planning, and carrying out credit assessment procedures with the financial institutions providing credit—should an application be made for the credit options offered by our partner credit providers regarding our products and/or services,
• Gathering information on customer-based developments and creating or updating efficiency reports,
• Carrying out market research; organizing and planning activities aimed at ensuring and/or increasing loyalty towards products and services,
• Planning and monitoring sales, marketing, and promotional processes for products and services,
• Organizing and monitoring events such as caravan test drives,
• Controlling and analyzing customer data for the purpose of evaluating employee performance and/or planning and monitoring business activities. Your personal data will be processed in accordance with the personal data processing conditions and purposes set out in Articles 5 and 6 of Law No. 6698. In specific cases, we may require your explicit consent under Law No. 6698 to process your personal data. Where you have provided such explicit consent on any platform, your data may be processed for the following purposes:
• Planning and executing personalized sales and marketing activities for you,
• Customizing our products and services based on your preferences, usage habits, and needs, and offering them to you,
• Organizing and executing activities such as sending gifts or gestures based on customer preferences, usage habits, and needs,
• Presenting campaigns and offers to customers based on their purchasing history, as well as sending commercial electronic messages to the contact information of the customer or prospective customer,
• Increasing or creating loyalty to the products and services offered by our Company by customizing and promoting these products and services in accordance with personal preferences, usage habits, and needs, and by planning and executing the necessary activities, including conducting satisfaction and loyalty research in relation to our products and services,
• Sending appropriate campaigns, offers, or event invitations and other marketing tools to potential rental customers, caravan purchasing customers, and/or customers of our other products/services; keeping records of events and organizations, planning and executing them, and other similar purposes. All these listed purposes are collectively referred to as the “Purposes.”

c) To Whom and For Which Purposes the Processed Personal Data May Be Transferred

Your collected personal data may be shared—within the framework of the purposes stated above—with Restar A.Ş. and its direct or indirect subsidiaries primarily; our domestic and international business partners; our suppliers, logistics companies, broker companies, event organizations, digital agencies, call center service providers, audit firms, banks, insurance companies, and other business partners; our affiliates; third-party service providers; and legally authorized public institutions and private persons, in accordance with the personal data processing conditions and purposes specified in Articles 8 and 9 of Law No. 6698. Such data may also be transferred abroad where required.

d) Method and Legal Grounds for Collecting Personal Data

Your personal data is collected through various channels and for different legal reasons by Restar A.Ş. and its authorized dealers, services, and manufacturers, within the scope of the Purposes mentioned above. The personal data in question is obtained physically by us or by our business partners or authorized dealers/services; during promotional or sponsorship events; by our manufacturers and other business partners; or via digital platforms such as websites, mobile applications, call centers, etc. Your personal data is processed based on the necessity to fulfill the Purposes stated above and to comply with our legal obligations.

e) Rights of the Data Subject under Article 11 of Law No. 6698

As personal data subjects, you have the right to:

• Learn whether your personal data is being processed,
• Request information if your personal data has been processed,
• Learn the purpose of the processing and whether your personal data is being used in line with that purpose,
• Know the third parties to whom your personal data is transferred within the country or abroad,
• Request the correction of your personal data if it is incomplete or inaccurately processed and request the notification of such correction to the third parties to whom the personal data was transferred,
• Although it has been processed in compliance with Law No. 6698 and other relevant laws, request the deletion or destruction of your personal data in the event the reasons requiring its processing no longer apply, as per Article 7 of Law No. 6698, and request the notification of such operation to the third parties to whom the personal data was transferred,
• Object to any adverse outcome arising from the analysis of the processed data exclusively through automated systems,
• If you have given your consent, request compensation in the event you suffer damage due to the unlawful processing of your personal data in violation of the Personal Data Protection Law.

If you wish to exercise your rights, you may submit your request using the methods laid out in the “Personal Data Protection Application Form” available on our website. Depending on the nature of your request, it will be concluded as soon as possible and within a maximum of 30 (thirty) days.

PDP Application Form